SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Courier cost are calculated by each item’s dimension and distance  

 

How long will delivery take?

Please allow for 2-7 working days. 

What exactly happens after ordering?

After an order has been placed, you will receive an email informing you that the order was successful.

We will process your order and it will be packed and the courier company, Aramex will collect and deliver to your home or address of choice within 2-7 working days.

Where can I view my sales receipt?

Each order receipt will be sent to you directly, via email.

If you do not receive the email that your online purchase has been successful, please send us an email via the contact form on our website or alternatively email accounts@archneer.co.za directly.

How do I add a gift receipt to an order?

How long do I have to return an order?

All orders has to be returned within 14 days, from the date of purchase in it’s original packaging and condition.

Should you need to return an item incorrectly ordered by you, you will be responsible for the courier cost to return it.

PAYMENT INFORMATION

How is the recipient reimbursed?

All refunds will be paid directly into the recipient’s bank account via EFT.

Can I be reimbursed through the original payment method?

All online refunds will be paid to you via EFT.

Can the country receiving the shipment be different than the country of purchase?

All orders is only applicable to South Africa. At the current stage we do not deliver internationally.

How can I return an item?

All damaged goods will be collected by our 

Will I receive the same product that I see in the picture?

All images linked to products on our online shop is an exact example and will the same as per your order.

Will you restock items indicated as “out of stock?”

All items that shows “sold out”, will be restocked as soon as possible depending on the availability from our suppliers.

ORDERS AND RETURNS

Delivery charges for orders from the Online Shop?

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How long will delivery take?

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What exactly happens after ordering?

How long does the delivery take and how much does it cost?

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Which browser is best to use the site?

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How do I subscribe to the newsletter?

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